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GBS Senior Business Analyst

  • GBS - Global Business Services
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    05 Oct 2022
Role Introduction

Reports to: Service Delivery Manager

The Senior Business Analyst role will play a key role in ensuring the GBS organization meets its objectives on time and on budget supporting the Service Delivery Manager - GBS. Will work closely with the Service Delivery Manager of GBS to apply and execute the strategic vision and building on that vision including new ways of working, managing relationships with GBS customers and sites around the globe.

This role will also play a crucial part in ensuring resources are aligned to support the overall strategic direction of GBS and that high quality services are delivered. The role will also support the Service Delivery Manager to generate demand internally within CPA and its Subsidiaries for GBS services through superior quality and active outreach.

This role will assist in driving shared services across functions with the intention of further increasing operational effectiveness, efficiency and responsiveness of these critical activities. The position requires coordination of critical support functions for the organization including end to end processes.

The main purpose of this role is to continuously improve the effectiveness, efficiency and responsiveness of the critical services GBS provides to the business.

Key Responsibilities

Drive Change – Central, main engine of the Change Program

Program and project setup – Support action planning, team setup, initiative scoping

Support Operations --  Content support, meeting preparation, Conflict resolution, Communication, Cross divisional alignment

Tracking and reporting – Deliverables tracking

Planning – Analyse current status quo, Scoping, Budget Planning, Timeline and processes

Detailed designs – Information gathering, Deliverables definition, Interconnections listing, Design rollout, Prepare regulations, Gather knowledge 

Delivery and implementation – Executive initiative workplace , Run Pilot, Full Scale up

Closing Steps –  Codify knowledge, Prepare final report, Final evaluation

Reporting –  Create and fill reports



  • Minimum 3 years of proven track record of delivering high quality services to internal stakeholders
  • Relationship-building and cross functional collaboration skills, as evidenced by a track record of having established strong, open internal and external partnerships characterized by mutual respect and focus on overall CPA success
  • Demonstrated ability to contribute to a culture of excellence, integrity and responsibility
  • Exceptional all round communication skills
  • Must be a Team player and have a collaborative approach
  • Good understanding of Project Management, Lean, Agile tools and project lifecycles
  • Strong organisational and time management skills
  • Sound level analytical skills
  • Degree qualification in business or similar fields


Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Apply now