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Flight Crew Relations Manager

  • Flight Operations
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Department: Flight Operations
Report to: Head of Flight Crew Relations

Participate in the formulation and execution of Industrial Strategy as it relates to flight crew across the Cathay Pacific Group.  Manage flight crew employee relations matters and make recommendations to the Head of Flight Crew Relations with regard to contract and policy implementation and development.

Lead negotiations with Aircrew Associations in Hong Kong and participate in negotiations as required on a global basis. Support the agreed processes for people related matters such as disciplinary and grievance, roster practises, employee benefits.

Continually develop and improve relationships between the Company and flight crew (and their recrognised trade associations). 
Key Responsibilities

  • Develop and implement the industrial relations strategy for Hong Kong, working closely with the Head of Flight Crew Relations and ensuring alignment with the group’s overall industrial relations strategy.
  • Develop negotiation plans and lead/support negotiations with the Hong Kong Aircrew Association and other recognized aircrew trade associations as required.
  • Manage and enhance the overall relationship with the Hong Kong Aircrew Association, coordinating and leading operational meetings (and other ad hoc meetings) as necessary. Ensure all correspondence is tracked and responded to in a timely fashion.
  • Manage flight crew Conditions of Services, collective/enterprise agreements with recognized aircrew associations and/or internal policies and clarify their content as necessary.
  • Understand financial impact of decisions, coordinating closely with Strategic Planning, Projects and Digital teams within Flight Operations to provide a high degree of data driven analysis. 
  • Develop and manage the overall disciplinary and grievance process, providing advice and support to Fleet Office for specific cases as necessary.
  • Assess crew grievances and dissatisfaction with specific Company decisions and, where appropriate, represent cases for consideration along with providing relevant recommendations.
  • Lead and support management of tribunal/arbitration/legal activities and manage the efficient use of external legal resources as required. 
  • Work closely with internal stakeholders within Flight Operations, Inflight Services Department and People teams to recommend policy changes, adjustments, exceptions, waivers and developments, ensuring strong alignment across the board.
  • Work closely with the Flight Crew Communications Manager to ensure quality of the Company communications to flight crew.
  • Provide advice to senior management and key stakeholders on matters related to employment contracts, local jurisdictional issues and employee relations best practice generally. 
  • Provide ad hoc support and advice to other teams within Flight Operations.
  • Provide support to the Head of Flight Crew Relations (including deputizing if required) and carry out any other relevant duties as required.


  • Degree holder with 7+ years’ professional experience in a commercial, strategic relationship management or HR role.
  • Experience in labour and employee relations and negotiations and familiarity with Hong Kong Employment Ordinance (and/or the employment legislation of other jurisdictions) preferred.
  • Strong leadership, with demonstrated track record of successful delivery of multiple and concurrent projects.  Able to constructively challenge ways of working and influence beyond own function with excellent communication and interpersonal skills
  • Highly numerate, analytical and data driven with strong problem solving skills and negotiation experience.
  • Excellent command of spoken and written English, including business and contractual language.
  • Candidates with less experience may be considered for an Assistant Manager role with subsequent progression to the Manager role after accrual of the relevant experience

Key Competencies

  • Setting Directions
  • Driving Business Performance and Change
  • Leading and Engaging Teams
  • Developing and Recognising Others

Application deadline: 8 March 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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