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Employee Engagement Manager

  • PPL - People
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    27 Sep 2023
Role Introduction

Reports To: Head of Internal Communications and Engagement

The Employee Engagement Manager is accountable for working with the Head of Internal Communications and Engagement to develop and execute employee engagement strategies, programmes and events to elevate the employee experience and drive engagement across our varied employee groups in our home base, Hong Kong, and globally. Your key focus will involve keeping employees energised, engaged and connected with Cathay, and shaping a positive work environment in support of our business goals to in turn, influence customer satisfaction.

Key Responsibilities

Core deliverables

  • Work with the Head of Internal Communications and Engagement to develop company-wide engagement and event strategies to elevate the employee experience, instil positivity and keep our employees engaged with the company
  • Connect our employees with the company’s purpose, vision, values and strategy, and work closely with our communications and the broader team to develop and execute integrated engagement plans in a timely manner through online and offline activities
  • Deliver high-quality and engaging programmes and events to build excitement and a sense of pride across Cathay, including our varied employee groups in Hong Kong and the regions; manage ad hoc initiatives where needed
  • Create, plan and run high-profile company events including our annual leadership conference, quarterly senior leadership meetings and town hall events, with the aim of landing key company messages and delivering engaging experiences
  • Deliver unique and prestigious employee experiences and strengthen our recognition culture through thoughtful execution of our everyday recognition and annual award programmes underscoring Cathay’s values
  • Provide advisory and support where needed on other department-driven events for Cathay employees in Hong Kong
  • Effectively manage the Cathay sports and interest clubs network including laying down operational guidelines and principles, providing guidance and support to clubs, facilitating club administration matters, recruiting new club members, and developing plans to improve club effectiveness while strengthening the Cathay Pride

Operational standards

  • Continuously identify creative ways to actively engage employees and connect them with the business, leaders and colleagues
  • Develop strong planning, processes, standards and guidelines to support our own team and regional/department counterparts to efficiently and effectively execute engagement events and initiatives
  • Strive for excellence in delivering impactful engagement programmes and event experiences; continuously explore opportunities to improve; be creative with ideas and resourceful in identifying tools, solutions and resources to support execution
  • Develop regular event and project reports to track progress and identify opportunities to improve

Team and relationships management

  • Lead and manage own team with varied backgrounds and experience levels to effectively deliver engagement programmes and events, while cultivating the business acumen, teamwork and functional expertise needed for individuals to grow and for the whole team to perform with excellence
  • Manage stakeholder and team relationships to facilitate communication and collaboration to enable smooth delivery of events and projects
  • Build collaborative relationships with regional/department counterparts to support the execution of company-wide engagement programmes and activities covering all our employee groups
  • Manage own team’s budget and support other team administration matters such as the annual budgeting and planning processes
  • Identify and manage external vendor relationships to ensure timely support and solutions for our engagement initiatives and events
Requirements

  • Degree in Communications, Marketing, Events Management or related discipline
  • Experience developing and executing employee engagement strategies, and reporting against progress
  • 8+ years in internal communications, employee engagement or event roles, preferably in complex organisations with geographically dispersed employees
  • Experience managing large, high-profile company events and experiences
  • A strong understanding of what good employee experience looks like, in the context of business changes and culture
  • Strong knowledge of industry trends, tools and techniques that drive engagement and deliver great employee experiences
  • A creative problem solver
  • Self-motivated and a self-starter
  • Strong writing skills and an excellent eye for detail
  • Ability to foster professional working relationships at all levels balancing the needs of all stakeholders
  • Ability to lead and guide team to perform effectively
  • Strong project planning and interpersonal communication skills
  • Able to work and keep calm under pressure, managing stakeholder expectations
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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