Title/position : Direct Sales Officer (Call Center Agent)
Department : Direct sales
Job Level : A
Reporting to : Direct Sales Supervisor
An exciting and challenging opportunity now exists for candidates who would join Cathay Pacific Thailand, as Direct Sales Officer, in Direct Sales department in Bangkok. The successful candidate will need to help in making Cathay Pacific (CX) the best airline by constantly striving for excellence, delivering good results, demonstrating a can do spirit and extending service straight from the heart.
The successful candidate is required to deliver excellent customer service by achieving target service levels, both in call handling and over the counter transactions, in handling direct customers. Furthermore, he or she needed to achieve and surpass annual revenue targets for direct sales and ancillary revenue by capturing and closing all sales opportunities, actively support and contribute in achieving all team goals for the department, as well as encouraging and maintaining loyal clients by providing adequate after-sales service with explicit knowledge in CX products and services.
Application Deadline: 27 September 2018
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.