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Digital Experience Executive - Holidays

  • DEX - Digital Experience
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    27 Sep 2023
Role Introduction

Reports To: AM Digital Experience - Holidays

This position will be responsible for helping to develop and maintain the Travel Retail Platform. The successful candidate will be collaborating closely with developers, designers, commercial teams and other stakeholders to help develop deliver a seamless customer experience that supports our vision to be one of the world’s leading service brands.

Key Responsibilities

The Digital Experience Executive will work closely together with other Holidays team members to support a wide range of activities, including: 

  • Understand Travel Retail platform capabilities and propose optimal solutions to improve customer experience
  • Contribute and participate in prioritisation, delivery of projects and change requests through agile methodology
  • Drive the requirement collection with different stakeholders to write user stories, define acceptance criteria and design test cases
  • Conduct UAT to make sure deliverables meets acceptance criteria and provide training to business users if needed
  • Responsible for incident investigation and follow up with stakeholders to ensure proper fix/ workaround is in place in a timely manner
  • Stay current with digital trends, new technologies and assess the competitive landscape
Requirements

  • University degree preferably in Information Technology, Business or related discipline 
  • A minimum of 2 years relevant experience in project coordination and digital product development
  • Polished communication skills in both written and spoken English and Chinese 
  • Basic understanding of core UX/UI design principles 
  • Basic understanding of agile development methodology
  • Experience developing test plans & processes to ensure a high-quality product is delivered
  • Experience using work management platforms such Confluence & Jira
  • Experience in using data analytic tools like Adobe Analytics or similar
  • An understanding of airline services and products & operation flows is preferred
  • Strong teamwork and able to collaborate across different teams with good interpersonal skills
  • A fast learner and able to adapt to change
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now