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Data Scientist

  • DGT - Digital
  • Shenzhen, Chinese mainland
  • Cathay Pacific
  • Application Deadline
    30 Nov 2023
Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.


  1. All Chinese mainland based positions are subject to local terms and conditions.
  2. Applicants must have the right to live and work in Chinese mainland.
  3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.
Role Introduction

  • Generate actionable analytics and insights and extend it as an integral component of major business change and investment programmes, including services deliveries, loyalty management, sales management and customer experience optimization
  • Use key tools of analytics and data science to come up with solution and algorithm with measurable impact and appropriate verification plans
  • Evaluate model performance and iterate to optimize
  • Evaluate new capabilities in advancing the analytical power of the company


Key Responsibilities

  • Provide advanced analytics and machine learning support on Greater Bay Area customer and revenue management functions
  • Work with functional teams to design, experiment, implement and adopt data driven decision making to achieve desired business outcomes
  • Evaluate current and newly developed machine learning models to monitor insight quality and implement proactive changes and enhancements to ensure model sustainability
  • Evaluate the analytical value and accuracy of new data sources and its synergies with overall Cathay data analytics & data science landscape
  • Partner with Digital & IT to promote efficient machine learning delivery methods to improve time-to-market and service robustness of new data products
  • Emergency and Accident and Crisis Response responsibilities as required

The ideal candidate will be a strong advocate for adoption of data science and have a passion for experimentation of application of AI and uncovering business value


Academic qualifications

  • Bachelor/Master degree (or equivalent education qualifications) in Mathematics, Computer Science, Operation Research, Quantitative Marketing, Psychology or related disciplines


Knowledge, skills, training and experience

  • Minimal 5 years’ work experience in data processing and analysis, preferably CRM related
  • Minimal 3 years’ work experience in machine learning model development
  • Professional level of Chinese (Mandarin, with Cantonese preferred) and English
  • Experience in Python & Spark is a must
  • Experience in ASW cloud stack is highly preferred
  • Experience in data visualization tools
  • Good analytical skills, experience in recommending appropriate algorithm and methodology for problem-solving and decision making, leveraging both logic and creativity
  • Experience in visualisation and wrangling tools such as QlikSense and Alteryx an advantage
  • Sound communication & influence skills to work with business partners of different levels and background. Be able to articulate ideas verbally and in written forms
  • Able to keep track of latest analytics technology and concepts, trends of platform & tools
  • Strong in managing time and multiple projects with a continuous improvement mindset
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now