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Customer Services Officer Recruitment Day - 9 March 2019

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Location: Hong Kong Special Administrative Region of China 

Department: Airports
Reports to: Supervisor
 

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we welcome you to join our largest airport servicing team at the Hong Kong International Airport.


We are now offering a great opportunity for you to join our Recruitment Day on 9 March 2019 and you will be able to complete the interview process in 1 day.
 

Key Responsibilities

 

  • Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations
     

Requirements

 

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekends)
     

Successful applicants will enjoy the following

 

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport
  • Comprehensive Insurance Scheme and Medical Coverage    
  • Staff and family concessional travel benefits

 

Application deadline: 3 March 2019

 

Successful applicants will be invited to join our 1-day selection.

 

 

Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy. 

 

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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