!

For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.com

✕

Going, going, gone...

Looks like this career opportunity is no longer available. We may have filled the position or it was taken down for other reasons. We know this isn’t what you were hoping for but we have great new opportunities opening all the time.

Start a new search now!

Customer Services Officer

  • ASD - Airport Services Delivery
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
Role Introduction

Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

Key Responsibilities

  • Be the brand representative to provide great customer experience at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
  • Deliver a seamless airport experience to our passengers from check-in to boarding
  • Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
  • Opportunities to assist some behind-the-scene operations tasks
  • Prepare flight related documentations to ensure safe and an on-time operations
Requirements

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight, weekend and public holidays)
  • Must have completed the COVID-19 vaccinations and obtain negative CNTS (Combined Nasal and Throat Swabs Test) result to comply with Airport Authority requirements for entering airport restricted area. This requirement may be subject to review and change from time to time by Airport Authority, for details, please refer toPress Releases, Media Centre - Hong Kong International Airport (hongkongairport.com).
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 December 2021, all employees must be vaccinated in order to access Cathay City and all other Cathay Group Company premises in Hong Kong.

Apply now