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Customer Contact Specialist (Part-time)

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

If you are passionate in providing a great customer experience in one of the world’s greatest airlines using channels other than the traditional face-to-face with our customers, such as by phone, emails, and live chat, we welcome your application to join our Global Contact Centre.

As a Customer Contact Specialist, you are at the very frontend to assist our passengers to pick the right leisure product, impressing them through excellent tele-servicing, clearing enquiries such as reservations, and providing after sales supports for passengers around the world (24x7).

Key Responsibilities:                            

  • Advising on the travel itineraries – be part to create a seamless travel experience Impress customers from around the global
  • Provide assistance to customers for flights and general enquires on Cathay Pacific and Cathay Dragon’s products
  • Respond to customer inquiries, feedback and compliments
  • Provide after sales service and care to our customers


  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in English (spoken and written), Cantonese and Mandarin is an advantage
  • Flexibility to work on shift schedules
  • Students are also welcome - successful candidates have to attend a six-week full time training

Successful applicants will enjoy the following:

  • Flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Promising career prospect
  • A safe and collaborative working environment in our Global Contact Centre
  • Travel benefits
  • Airport Transportation discount
  • On-site recreation facilities