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Customer Contact Specialist In-town Recruitment Day

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

If you are passionate in providing a great customer experience in one of the world’s greatest airlines, we welcome you to join us to provide a life well-travelled experience to our customers.

We are now offering a great opportunity for you to join our Recruitment Day for the position of Customer Contact Specialist on 2 March 2019
Date: 2 March 2019
Time: 10:00- 15:00
Venue:
7/F, The Cameron, 33 Cameron Road, Tsim Sha Tsui, Kowloon, Hong Kong
Department: Global Contact Centres
Reports to: Customer Contact Lead 

We are now offering a great opportunity for you to join our Recruitment Day for the position of Customer Contact Specialist on 2 March 2019 and you will be able to complete the interview process in 1 day.

If you are passionate in providing a great customer experience in one of the world’s greatest airlines using channels other than the traditional face-to-face with our customers, such as by phone, and emails, we welcome your application to join our Global Contact Centre.

As a Customer Contact Specialist, you are at the very frontend to assist our passengers to pick the right leisure product, impressing them through excellent tele-servicing, clearing enquiries such as reservations, and providing after sales supports for passengers around the world.

Key Responsibilities:

  • Advising on the travel itineraries – be part to create a seamless travel experience Impress customers from around the global
  • Provide assistance to customers for flights and general enquires on Cathay Pacific and Cathay Dragon’s products
  • Respond to customer inquiries, feedback and compliments
  • Provide after sales service and care to our customers

Requirements:

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in English (spoken and written) and Cantonese (spoken), Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekend)

Successful applicants will enjoy the following:

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • A safe and collaborative working environment in our Global Contact Centre
  • Comprehensive Insurance Scheme and Medical Coverage    
  • Staff and family concessional travel benefits

The application deadline would be 24Feb 2019. Limited slots available, sign up for a guarantee interview.

Please bring along your Hong Kong ID card, a passport size photo, CV and reference for document check.

Apply now