Location: Hong Kong Special Administrative Region of China
Department: Customer Experience and Design
Report to: Customer Experience Manager – Connectivity and Wireless Applications
The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability to the Cathay Group through the strategic development of award winning products. This role will part of the team to define innovative inflight connectivity products & experiences across the Cathay Pacific Group.
We are looking for a Connectivity Design Analyst to champion the adoption and growth of inflight connectivity and will be critical in managing capacity and demand with our suppliers whilst reconciling actual connectivity usage. The role will need to be looking towards the future and would forecast connectivity trends and develop data driven insights about connectivity characteristics.
He/she will use insights to optimise or define new products through adjusting, testing and the implementation of product attributes to best serve customer expectations and the airlines requirements. In addition, he/she will need to build strong relationships and work with some of the leading technology companies from around the world.
Application Deadline: 30 November 2019
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.