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Connectivity Design Analyst

  • Commercial Services
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Location: Hong Kong Special Administrative Region of China 

Department: Customer Experience and Design

Report to: Customer Experience Manager – Connectivity and Wireless Applications

The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability to the Cathay Group through the strategic development of award winning products. This role will part of the team to define innovative inflight connectivity products & experiences across the Cathay Pacific Group. 

We are looking for a Connectivity Design Analyst to champion the adoption and growth of inflight connectivity and will be critical in managing capacity and demand with our suppliers whilst reconciling actual connectivity usage. The role will need to be looking towards the future and would forecast connectivity trends and develop data driven insights about connectivity characteristics. 

He/she will use insights to optimise or define new products through adjusting, testing and the implementation of product attributes to best serve customer expectations and the airlines requirements. In addition, he/she will need to build strong relationships and work with some of the leading technology companies from around the world.

Key responsibilities

  • Identify and assist to define inflight connectivity products & experience across the Cathay Pacific Group
  • Lead the adoption and growth of inflight connectivity
  • Manage the capacity, demand and actual usage with our connectivity suppliers
  • Develop data driven insights of the connectivity demand and usage characteristics
  • Optimise and define products attributes to best serve our customers' expectations and airlines' requirements
  • Build strong relationships with our suppliers around the world


  • 3 – 4 years of experience in a related field with an education background in technology would be beneficial but not a must
  • Keeping the customer central to everything you do and a passion for technology and willingness to understand
  • Experience in aviation and connectivity or is excited about either of these domain
  • Strong commercial acumen and ability to develop complex forecasting models
  • Making sense of market research, product planning and management
  • Thinking outside the box & solving problems, strong in data analysis, extracting key insights and making recommendations
  • Understanding the commercial impact of the products you define, model and manage
  • Taking pride in quality of work, with great attention to details
  • Able to work both independently and as part of larger team
  • Fluent spoken and written English
  • Travelling overseas for work as required

Application Deadline: 30 November 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.