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Cargo Services Officer

  • Cargo Operations
  • Ho Chi Minh City, Vietnam
  • Cathay Pacific

Department: Cargo

Job LevelA

Report to: Cargo Services Supervisor, SGN

Main purpose of the job:

To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.

To provide support to port management to drive service excellence and delivery of the cargo services strategy.

Key Responsibilities & Tasks:

Customer Service

  • Support cargo reservations and bookings whilst providing exemplary customer service
  • Provide vendor notification for on time and delayed flights daily
  • Provide timely shipment status updates to customers
  • Help to manage GHA performance and provide guidelines and instructions
  • Support the established performance targets through operational oversight and participation

Administrative Support

  • Prepare flight documentation for crew and Customs
  • Check and review post flight documentation
  • Prepare post flight reports in a timely and accurate manner
  • Provide freighter catering uplift and last minute changes
  • Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
  • Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
  • Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
  • Assist with various administrative station tasks such as SAP
  • Coordinate weather diversions at diversion sites
  • Handle diversion of Cathay Pacific Flights when required
  • Assist with crew administration and support matters at the port
  • Support station training activities as required
  • Support station management in supplier oversight including reporting GHA performance issues
  • Any other reasonable task as requested

Safety, Security and Compliance

  • Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
  • Undertake quality check programmes established by Head Office and participate in audits as required
  • Support Emergency and Accident role as required

Qualifications & Experience:

Academic qualifications

  • High school graduation

Knowledge, skills, training and experience

  • Minimum 2 years’ experience in cargo industry is an advantage
  • Strong communication skills
  • Natural customer service orientation
  • Attentive to detail
  • Knowledge of MS Word, Excel and PowerPoint

 

Application deadline: August 24, 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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