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Cargo Services Manager and Country Lead

  • CGO - Cargo Commercial
  • Guadalajara, Mexico
  • Cathay Pacific
  • Application Deadline
    30 Sep 2022
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific Airways is looking for a motivated, full-time Cargo Services Manager and Country Lead to join Cargo Team in Mexico. The successful candidate will lead, develop and execute the cargo services strategies for the area in order to achieve Key Performance Indicators. The candidate will also aim to drive operational excellence and service delivery in the area by partnering with relevant stakeholders to provide clarify, guidance and support on the set performance targets.

Key Responsibilities

Service Delivery and Excellence 

  • Ensure all cargo operations activities consistently run efficiently 
  • Lead and manage all aspects of cargo services and operations to give Cathay a competitive edge in terms of service quality
  • Work with the Regional Cargo Services Manager to establish cargo services standards in accordance with corporate Key Performance Indicators and develop workable strategies to achieve and maintain these standards
  • Seek opportunities to drive ancillary revenue and improve the cargo service customer experience
  • Partner with Regional Cargo Services Manager to set team SMART goals 
  • Monitor and improve Cargo iQ performance and supplier management assessment score 

Safety and Regulatory Compliance  

  • Conform to the required safety and security standards, meet all company, local, international aviation, authority and legal requirements
  • Oversee all safety issues relating to cargo services, specifically but not limited to handling of dangerous goods, freighter load control, cargo build up and aircraft loading
  • Partner with the Regional Cargo Services Manager to develop Emergency and Accident and Business Continuity Plans, promoting a culture of zero tolerance on safety and security incidents

Efficiency Improvement

  • Implement e-AWB and e-Freight initiatives
  • Support the Regional Cargo Services Manager in managing expenditure related to ground handling, freighter ramp handling and trucking within the approved budget, with the goal to lower the cost per ton

Partnerships and External Liaisons

  • Take responsibility to closely monitor third party handling agents performance against Service Level Agreements
  • Develop close and effective working relationships with local Ground Handling Agents, as appropriate, to extract maximum value from the relationship
  • Develop and maintain positive relationships with local Civil Aviation Departments and various applicable regulatory bodies to enhance the overall interests of the Company

People Development and Performance Management

  • Build a strong and motivated team, ensuring the right people are in place to foster positive team spirit, facilitate teamwork and achieve success
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Develop employees with high potential, identifying learning opportunities to ensure appropriate training and development

Operational Duty Holder ( if applicable)

  • This position is the Operational Duty Holder of port MEX/GDL and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).
  • This position is the Remote Operational Duty Holder of port MEX/GDL (if Remote ODH applies) and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).

Country Lead

  • Be the point of contact for any media or Public Relations matters in lieu of  senior company representatives
  • Assist with in-country communications, to ensure smooth communication flow
  • Be the initial lead on any Emergency and Accident activities
  • Any other reasonably related task as requested


  • Emergency and Accident and Crisis Response responsibilities as required

  • University degree (or tertiary equivalent) in a related business discipline
  • A minimum of 4 years cargo services related experiences
  • Strong working knowledge of airline and the international air freight industry is a distinct advantage
  • Proven success records in setting and achieving goals and targets
  • Strong interpersonal and communication skills
  • Strong decision-making and time management skills
  • Must be able to proficiently communicate in English both verbally and in writing
  • Must comply with Company’s mandatory COVID-19 Vaccination policy

Instructions to Apply:

Interested candidates who the requirements listed above are encouraged to apply in English before 30 September 2022. 

Personal & Application Information

Cathay Pacific Airways Limited is an Equal Opportunities employer (EOE, including Disability/Vets). Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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