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Cargo Sales Support Officer, MXP

  • Cargo Operations
  • Milan, Italy
  • Cathay Pacific

Reports to                                                          Cargo Sales Support Manager

Indirectly reports to                                            Regional Head of Cargo / Country Manager

Responsible for (positions)                                N/A

Location/Country                                                Italy / MXP

Employment Condition                                       Full Time / Permanent

Terms of Reference for                                      Cathay Pacific

Job Level                                                            A

Affects safety and/or security accountability      Yes

Purpose

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key responsibilities and tasks  

Revenue Generation

  • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
  • Provide support to manage capacity in order to maximise flight revenue

 

Customer Services

  • Coordinate with the outdoor sales team to provide customer-centric solutions to customers
  • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
  • Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
  • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
  • Champion Cathay products and provide excellent and consistent product solutions to customers

 

Efficiency Improvement

  • Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

E&A

  • Emergency and Accident and Crisis Response responsibilities as required

 

Qualifications / Experience

 

Academic qualifications

  • High school graduation

Knowledge, skills, training and experience

  • Minimum of 5 years’ cargo or airline operations or indoor sales experience
  • Prior customer service experience is an advantage
  • Excellent communication skills in English
  • Demonstrable customer service sense
  • Ability to work independently
  • Proficiency in the use of Microsoft Office Systems
  • Knowledge of CHAMP Cargospot System is an advantage
  • Right to live and work in Italy
 

If you believe you have the skills and experience to succeed in this role, please send your CV and covering letter to the careers site outlining your suitability for this position by Friday 23rd August 2019.

All applicants must have the right to live and work in Italy.  We are unable to assist applicants with visa or work permit applications

 

Please refer to IntraCX for details of our Internal Vacancy Policy and Compensation Management Policy. 

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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