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Cargo Sales Support Executive

  • CGO - Cargo Commercial
  • Chicago, Illinois, USA
  • Cathay Pacific
  • Application Deadline
    06 Oct 2022
Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!

Role Introduction

Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team at ORD. The successful candidate will execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

  • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officer(s) to achieve revenue target and generate ancillary revenue by actively seeking support from customers
  • Provide support to manage capacity in order to maximize flight revenue

Customer Service

  • Coordinate with the outside sales team to provide customer-centric solutions to customers
  • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
  • Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
  • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
  • Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

  • Support the Cargo Manager(s) to implement programs on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested


  • Emergency and Accident and Crisis Response responsibilities as required


  • 1-2 years’ experience in the cargo industry or with airline freight; inside sales experience is an advantage
  • Prior customer service experience is an advantage
  • Excellent communication skills
  • Knowledge of OSHA
  • Knowledge of CHAMP Cargospot or similar system(s) is an asset
  • Demonstrable customer service sense
  • Ability to work independently
  • Proficiency and working knowledge of Microsoft Office i.e. Word, Excel and PowerPoint
  • Must comply with the Company’s mandatory COVID-19 Vaccination policy
  • Must have the permanent legal right to live and work in USA
Personal & Application Information

Cathay Pacific Airways is an Equal Opportunities Employer (EOE, Including Disability/Vets). Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer

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