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Cargo Sales Support Executive

  • CGO - Cargo Commercial
  • Shanghai, Chinese mainland
  • Cathay Pacific
  • Application Deadline
    15 Aug 2021
Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline.

Cathay Pacific and its subsidiaries employ a total of over 28,000 people across 39 countries that we operate to. With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

All China based positions are subject to local terms and conditions.

Applicants must have the right to live and work in Chinese Mainland. We are unable to assist applicants with visa or work permit applications.

Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

Key Responsibilities

Revenue Generation

  • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
  • Provide support to manage capacity in order to maximise flight revenue

Customer Services

  • Coordinate with the outdoor sales team to provide customer-centric solutions to customers
  • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
  • Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
  • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
  • Champion Cathay products and provide excellent and consistent product solutions to customers

Efficiency Improvement

  • Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

E&A

  • Emergency and Accident and Crisis Response responsibilities as required
Requirements

Academic qualifications

  • College degree or above

Knowledge, skills, training and experience

  • Minimum of 2 years’ cargo or airline operations or indoor sales experience
  • Prior customer service experience is an advantage
  • Excellent communication skills
  • Demonstrable customer service sense
  • Ability to work independently
  • Proficiency in the use of Microsoft Office Systems
  • Knowledge of CHAMP Cargospot System is an advantage
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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