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Cargo Sales Support Executive

  • Cargo Operations
  • Mumbai, India
  • Cathay Pacific

Cargo Sales Support Executive

 

Reports to      Area Cargo Manager - Western India, Andhra Pradesh & Telangana
Indirectly reports to        Regional Head of Cargo - SAMEA
Responsible for (positions) NA
Terms of Reference for Cathay Pacific
Location/Country Mumbai , India
Employment Condition Permanent / Full time
Job Level A        

 

 

Purpose

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators by providing excellent customer service and solutions.

 

Competencies

  • Analysis and Problem Solving
  • Commercial Acumen
  • Planning and Organising
  • Customer Focus
  • Continuous Improvement and Innovation
  • Interpersonal Effectiveness

 

Key responsibilities and tasks

Revenue Generation

  • Help to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
  • Provide support to manage capacity in order to maximise flight revenue

 

Customer Services

  • Coordinate with the outdoor sales team to provide customer-centric solutions to customers
  • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
  • Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
  • Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
  • Champion Cathay products and provide excellent and consistent product solutions to customers

 

Efficiency Improvement

  • Support the Cargo Manager(s) to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

 

Qualifications / Experience

Academic qualifications

  • Graduation is mandatory

 

Knowledge, skills, training and experience

  • Minimum of 2 years’ cargo or airline operations or indoor sales experience
  • Prior customer service experience is an advantage
  • Excellent communication skills
  • Demonstrable customer service sense
  • Ability to work independently
  • Proficiency in the use of Microsoft Office Systems
  • Knowledge of CHAMP Cargospot System is an advantage

 

Apply now