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Cargo Sales & Services Supervisor

  • CGO - Cargo Commercial
  • Surabaya, Indonesia
  • Cathay Pacific
  • Application Deadline
    09 Oct 2022
Company Description

Cathay Pacific Airways is an international airline registered and based in Hong Kong, offering scheduled cargo and passenger services to over 170 destinations worldwide.

We are deeply committed to Hong Kong, where the Company was founded in 1946. We continue to make substantial investments to develop Hong Kong's aviation industry and enhance Hong Kong's position as a regional transportation hub. In addition to our fleet of aircraft, these investments include catering, aircraft maintenance and ground handling companies, as well as our corporate headquarters at Hong Kong International Airport. Cathay Pacific and its subsidiaries and associates employ 21,000 staff in Hong Kong. The airline's two major shareholders are both Hong Kong companies listed on the Hong Kong Stock Exchange, as is Cathay Pacific itself.

Cathay Pacific is the major shareholder in AHK Air Hong Kong Limited, an all cargo carrier that offers scheduled services in the Asia region.

We are also a founding member of the oneworld global alliance whose combined networld serves over 700 destinations worldwide.

Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to actively support the port management team to drive service excellence and delivery on the cargo services strategy.

To assist with operational and reservation functions including oversight of suppliers to ensure full compliance with company and regulatory requirements and service levels.

Key Responsibilities

Revenue Generation (Commercial)

  • Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key performance Indicators
  • Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers
  • Provide support to manage capacity in order to maximise flight revenue


Customer Services

  • Coordinate with Outdoor Sales to provide customer-centric solutions to customers
  • Answer customers’ enquiries and handle customers’ offline booking and e-booking requests in a timely and professional manner
  • Update customers with shipment status in a timely manner, providing solutions as appropriate


Support Services

  • Support cargo reservations and bookings, while providing exemplary customer service
  • Check and review post flight documentation as required
  • Prepare post-flight reports in a timely manner
  • Prepare flight documentation for crew and customs
  • Provide vendor notification for on time and delayed flights as required
  • Provide freighter catering uplift and last minute changes
  • Coordinate between engineering, airport operations, air traffic control and vendors
  • Communicate effectively to internal and external stakeholders, including customers, airport and cargo operations, suppliers, flight crew etc.
  • Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
  • Coordinate weather diversions at diversion sites as well as support diversion of Cathay Flights when required
  • Support Station Training activities as instructed by the Area Cargo Manager or Duty Manager
  • Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements
  • Conduct quality check programmes established by Head Office and participate in audits


Efficiency Improvement

  • Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions


People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance    


Academic Qualifications

•           High school graduation

•           Tertiary education or equivalent in a related field is a distinct advantage


Knowledge, Skills, Training and Experience

•           Minimum 2 years’ experience in cargo industry is an added advantage

•           Supervisory experience of at least 1 year is an advantage

•           Prior customer service experience with demonstrable customer service orientation

•           Excellent communication skills

•           Highly attentive to detail

•           Working knowledge in MS Word, Excel and PowerPoint

•           Good analytical, problem solving and planning skills

•           Ability to work independently

•           Knowledge of CHAMP CargoSpot systems is an advantage

•           Adapts to change easily


  • flexible working arrangements
  • great team and good working environment
  • multinational company
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer

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