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Cargo Sales Executive

  • Cargo Operations
  • Da Nang, Vietnam
  • Cathay Pacific

Department: Cargo

Job LevelA

Report to: Area Cargo Manager Vietnam

Main purpose of the job:

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

Key Responsibilities & Tasks:

Revenue Generation

  • Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Support the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue
  • Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
  • Help to generate revenue with the perspective of sales channels, product sales and offline sales development
  • Champion Cathay products and provide excellent and consistent product solutions to customers

 Account Management and Sales Administration

  • Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account
  • Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers
  • Assist in setting the annual revenue budget and Cargo Business Plan as required
  • Manage the day-to-day relationship of client-servicing with customers to support revenue generation
  • Collect, analyse and report market conditions, trends and activities as requested
  • Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
  • Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

 Partnerships and External Liaisons

  • Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented
  • Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members


Customer Service

  • Support cargo reservations and bookings whilst providing exemplary customer service
  • Provide vendor notification for on time and delayed flights daily
  • Provide timely shipment status updates to customers
  • Help to manage GHA performance and provide guidelines and instructions
  • Support the established performance targets through operational oversight and participation


Administrative Support

  • Prepare flight documentation for crew and Customs
  • Check and review post flight documentation
  • Prepare post flight reports in a timely and accurate manner
  • Provide freighter catering uplift and last minute changes
  • Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
  • Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
  • Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
  • Assist with various administrative station tasks such as SAP
  • Coordinate weather diversions at diversion sites
  • Handle diversion of Cathay Pacific Flights when required
  • Assist with crew administration and support matters at the port
  • Support station training activities as required
  • Support station management in supplier oversight including reporting GHA performance issues
  • Any other reasonable task as requested


Safety, Security and Compliance

  • Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
  • Undertake quality check programmes established by Head Office and participate in audits as required
  • Support Emergency and Accident role as required

Qualifications & Experience:

Academic qualifications

  • Bachelor degree

Knowledge, skills, training and experience

  • Minimum of 2 years’ experience in airline cargo sales, operations or customer service
  • Strong knowledge of airlines and international airfreight industry
  • Knowledge of CHAMP CargoSpot System is an advantage
  • Strong communication and client management skills
  • Sensitive to confidential data and numbers
  • Proven success record in setting and achieving goals
  • Ability to work independently
  • Proficiency in the use of Microsoft Office Systems


Application deadline: February 20, 2020

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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