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Cargo Sales Executive

  • Sales and Distribution
  • Phnom Penh, Cambodia
  • Cathay Pacific

Cathay Pacific Airways has been operating flights between its hub of Hong Kong and Cambodia for 23 years. To cope with its expansion in Cambodia, we are now looking for a qualified Cambodian National for the position of:

Job Title : Cargo Sales Executive

Department : Cargo

Job level :  A

Report to : Area Cargo Manager / Cargo Manager

Purpose : To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

Key responsibilities and tasks

Revenue Generation

  • Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Support the cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue
  • Assist the Cargo Manager(s) to negotiate and execute sales contracts as required
  • Help to generate revenue with the perspective of sales channels, product sales and offline sales development
  • Champion Cathay products and provide excellent and consistent product solutions to customers

Account Management and Sales Administration

  • Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account
  • Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers
  • Assist in setting the annual revenue budget and Cargo Business Plan as required
  • Manage the day-to-day relationship of client-servicing with customers to support revenue generation
  • Collect, analyse and report market conditions, trends and activities as requested
  • Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
  • Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

Partnerships and External Liaisons

  • Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented
  • Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

Qualifications / Experience

Academic qualifications

  • High school graduation
    Knowledge, skills, training and experience
  • Minimum of 2 years’ experience in airline cargo sales, operations or customer service
  • Strong knowledge of airlines and international airfreight industry
  • Knowledge of CHAMP CargoSpot System is an advantage
  • Strong communication and client management skills
  • Sensitive to confidential data and numbers
  • Proven success record in setting and achieving goals
  • Ability to work independently
  • Proficiency in the use of Microsoft Office Systems

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.