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Cargo Operations Enhancement & Support Specialist

  • CSD - Cargo Services Delivery
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    10 Oct 2022
Role Introduction

Reports To: Cargo Standard, Policy and Operations Support Manager

Coordinate the setup of a new port, change of supplier, and re-location of the airport. Provide ad-hoc on-site support to the port.  Manage daily in/out-going correspondence of CGO#CSD account. Initial investigation for the irregularity cases and help the stations for an improvement action plan.

Key Responsibilities

• Manage operations performance standards by identifying, investigating irregularities, and implementing corrective remedial solutions.
• Response to outport enquiries addressed to the Operations Support email address.
• Information & document upload to The Hub, CGO BP Site
• Provide ad-hoc on-site support to stations system-wide which includes the implementation of and support to the activities related to set up of new port, change of supplier, and office re-location.
• Conduct pre-assessment for new port and change of supplier.
• Provide ground support for cargo charter and/or wet lease operation.
• Coordinate with parties involved in the application of Munitions of War (MUW) shipment and arrangement of shipment attendant on board.
• Apply the freighter seat for staff, grooms, and cargo attendants on a freighter.
• Maintain the personal data in U.S. APIS (TSA) system.
• Maintain Port information of CX Cargo Website.

Delegate(s) of the role

Assistant Manager Operations Improvement Projects

Maintains Close Liaison With                                                                                               

Information Technology (IT)

System change, USER ID, new station set up, system enquiries, system fault report.

Out-port Cargo Office

Reply enquiries; coordinate for application of USER ID for our system. Change port info contact address GHA /RHO ….etc. Local requirement of customs, GHA RHO….etc.  

Global Logistics System (HK) Co. Ltd (GLSHK)

Enquiries, USER ID issues for all Ezy- systems in the CX network.

Airport Service Delivery (ASD)

Add, change or delete the outport SITA address for PAX flight‘s CPM, LDM, UCM ….etc. messages.

Learning Academy (TLA)

Training arrangement for new port setup, routine system USER ID administration.

Cargo Operation Centre (COC)

Operational issue coordination, e.g. port request for cargo embargo, special cargo enquiries such as HEA, AVI, DG, etc.

Cargo Revenue Management (CRM)

Hong Kong Cargo Sales (HKS)

Flight Operations (FOP)

Seeking the approval for freighter travel

Engineering Department (ENG)



Education qualifications
• Tertiary education qualifications.
• Minimum 5 years’ air cargo operational experience.

Job-related knowledge
• Sound knowledge of special cargo, dangerous goods, and warehouse handling.

Skills and language requirements
• Strong problem-solving and analytical skills with structured and disciplined thought processes.
• Strong planning and organizing skills with the ability to independently manage and prioritize multiple tasks within defined time constraints.
• Good communication and interpersonal with the ability to interact with people at all levels and in a multi-cultural working environment.
• Good PC knowledge in MS Word, Excel & PowerPoint.
• A good team player with self-initiative and the ability to work independently.
• Good command of spoken and written English and Cantonese.

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons

Apply now