Role Introduction
Reports To: Cargo Digital Manager- Transformation
The job holder is responsible for supporting the product owners in the Cargo Digital team in developing cargo digital products in commercial/sales or operations areas, such as cargo customer relationship management system, case management system, frontline operations mobile app, website, etc. He/she will be a key player in ensuring the respective digital product roadmap is adhered to and the development team is on track to deliver the expected business benefits.
Key Responsibilities
- Support the product owners on one or more products, such as cargo customer relationship management system, case management system, cargo fronline operations mobile app, website, etc. depends on business need.
- Work in agile delivery team and support on business requirement collection, user story creation, development prioritisation, UAT and release planning and communication.
- Be the key contact for global users in Cathay Cargo network on on-going feedback collection and improvement
- Monitor the performance of the digital products including but not limited to errors and pain points.
- Work closely with IT to ensure latest technologies are in use and are applied across cargo digital products
Requirements
- Bachelor Degree in related discipline is required
- Minimal experience of 2-3 years working in the digital-related field is required
- Strong digital product management background in driving user engagement and communication and for improvement on internal working efficiency
- Good understanding of Scrum and Agile methodologies, and design thinking.
- Experience in Salesforce Salescloud or any other customer relationship management system is a plus
- Experience in any case management system/workflow management system is a plus.
- Good project management skills
- Good commercial and operation acumen, with switch thinking ability from end users’ view
- Cargo industry experience is a plus
- Strong analytical, planning, problem solving and organising skills with the ability to independently manage and prioritise multiple tasks within defined time constraints
- Strong communication and interpersonal skills. Able to interact with people at all levels and from different cultural backgrounds
- Good command of both spoken and written English
- Experience of working in a large complex organisation is a plus
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
