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Cargo Account Manager

  • Customer Service
  • Toronto, Canada
  • Cathay Pacific

Department: Cargo, Toronto

Position: Cargo Account Manager, Toronto

Reports to: Area Cargo Manager

Cathay Pacific Canada has an opportunity for a highly motivated team leader who can add value in a dynamic operational environment. This position will be responsible for leading the inside sales team in order to execute the commercial strategies for the port, as well as sales activities within their prescribed territory. The key objective of the role is to lead a cargo team to execute the cargo commercial strategies in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolutely compliance with safety and operational standards.

Key Responsibilities: 

Revenue Generation 

  • Take responsibility to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Actively assist the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve and exceed revenue target and generate additional ancillary revenue
  • Partner with the Cargo Manager(s) to negotiate and execute sales contracts
  • Generate revenue with the perspective of sales channels, product sales and offline sales development
  • Actively champion Cathay products and provide excellent and consistent product solutions to customers

Account Management and Sales Administration

  • Partner with the Indoor Sales Team to provide customer-centric solutions to customers
  • Proactively conduct regular reviews of accounts’ performance and achieve additional revenue opportunities
  • Assist in setting the annual revenue budget and Cargo Business Plan
  • Lead and manage the day-to-day relationships of client-servicing with customers to support revenue generation
  • Collect, analyze and report market conditions, trends and activities to enable competitive advantage
  • Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business
  • Proactively implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

Partnerships and External Liaisons

  • Actively assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented and take leadership as required
  • Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Enhance the employee experience in line with the role level and the internal brand promise


  • Minimum of 3 years’ experience in airline cargo sales, operations or customer service
  • Strong working knowledge of airlines and international airfreight industry
  • Experience in supervising a team is an advantage
  • Knowledge of CHAMP CargoSpot System
  • Superb communication and client management skills
  • Sensitive to confidential data and numbers
  • Proven success record in setting and achieving goals
  • Demonstrable ability to work independently
  • Proficiency in the use of Microsoft Office Systems
  • Permanent legal right to live and work in Canada.

Application Deadline: Wednesday, January 16, 2019


Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer at

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