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Cargo Account Manager

  • Cargo Operations
  • Chicago, USA
  • Cathay Pacific

Department: Cargo, Chicago

Position: Cargo Account Manager

Reports to: Area Cargo Manager (CHI, LCK, YYZ)

Cathay Pacific Airways is looking for a Full Time Cargo Account Manager based in Chicago. The successful candidate will play a key role in a critical team by leading the local Cargo team to execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

Key Responsibilities: 

Revenue Generation

  • Take responsibility to implement the Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators
  • Actively assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve and exceed revenue target and generate additional ancillary revenue
  • Partner with the Cargo Manager(s) to negotiate and execute sales contracts
  • Generate revenue with the perspective of sales channels, product sales and offline sales development
  • Actively champion Cathay products and provide excellent and consistent product solutions to customers

Account Management and Sales Administration

  • Partner with the Indoor Sales Team to provide customer-centric solutions to customers
  • Proactively conduct regular review of accounts' performance and achieve additional revenue opportunities
  • Assist in setting the annual revenue budget and Cargo Business Plan
  • Lead and manage the day-to-day relationships of client-servicing with customers to support revenue generation
  • Collect, analyze and report market conditions, trends and activities to enable competitive advantage
  • Provide excellent sales and customer service in all customer touch points so as to drive premium selling rates and regular business
  • Proactively implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions
  • Any other reasonable task as requested

Partnerships and External Liaisons

  • Actively assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented and take leadership as required
  • Confer recognition on, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Build a strong and motivated team to foster positive team spirit and facilitate teamwork
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay’s core values
  • Maintain active and ongoing dialogue in relation to employee goals and individual performance
  • Actively engage with employees to enhance communication and their understanding of department goals
  • Enhance the employee experience in line with the role level and the internal brand promise


  • Emergency and Accident and Crisis Response responsibilities as required

Qualifications / Experience:   

Academic Qualifications

  • Diploma or certificate (in a relevant field such as Cargo, Operations, or Supply Chain Management ) is preferred

Knowledge, Skills, Training and Experience

  • Minimum of 3 years’ experience in airline cargo sales, operations or customer service
  • Strong working knowledge of airlines and international airfreight industry
  • Experience in supervising a team is an advantage
  • Knowledge of CHAMP CargoSpot System
  • Superb communication and client management skills
  • Sensitive to confidential data and numbers
  • Proven success record in setting and achieving goals
  • Demonstrable ability to work independently
  • Proficiency in the use of Microsoft Office Systems
  • Must have the right to work and live in the United States.


  • Commercial Acumen
  • Planning and Organizing
  • Customer Focus
  • Leading and Engaging Teams
  • Developing and Recognizing Others
  • Interpersonal Effectiveness

Application Deadline: Any employee who meets the level of experience and qualifications noted above, may apply on or before 18 January 2021.

Cathay Pacific Airways Limited is an equal opportunity employer. We comply with all relevant employment legislation in our recruitment decisions.