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Cabin Crew Manager

  • Operations and Cargo
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Department: Inflight Service Delivery
Reports to: Head of Cabin Crew Performance and Operations

 

This role will set and manage the high performance standards of all cabin crew. He/ she will instil, motivate and enable all cabin crew to deliver the airline service philosophy and work towards achieving high performance standards to support the Company vision and missions. He/ she will also nurture and help the cabin crew in identifying the attitude, knowledge and skills required for performing the job efficiently and effectively. Furthermore, he/she will be responsible for building a strong rapport with cabin crew by recognising their work well done and supporting them when encountering challenges in both professional and personal life.

Key Responsibilities:

  • Work with Head of Cabin Crew Performance and Operations in the area of cabin crew relationship and performance management
  • Lead and manage a team of Performance Executives (PE) and Performance Development Executives (PDE)
  • Develop the team’s performance standards and facilitate the development programs to set them up for success
  • Undertake a strategic role to connect and engage our cabin crew to support of the Company's direction 
  • Identify and support the development needs of cabin crew through different stages of their career
  • Play an integral part in the selection, progression and promotion of cabin crew 
  • Support service, quality and safety outcomes including implementation and monitoring of relevant service, safety and quality activities and processes to ensure ongoing compliance with all regulatory requirements, organisational standards and approved procedures
  • Ensure integrity of the Company’s policies and procedures on service standards, cabin safety, code of conduct, etc. are maintained at all times, where appropriate
  • Lead and support the team during a crisis or other disruption. Ensure systems and protocols in place to support the needs and well-being of all cabin crew in particular during crisis situations
  • Represent the Company at Labour Tribunals and any other court hearings, if necessary
  • Assist in any ad hoc projects and programs as assigned

Requirements:

  • Degree holder or above with 8 or more years relevant work experience in airline or hospitality industry
  • Previous experience or study in Human Resources and/or legal related field would be advantageous
  • Sound knowledge of cabin crew operational environment and standards
  • Driven and committed to excellence in performance and development
  • Ability to inspire, and build trust and respect among crew community
  • Strong business acumen and judgement skills with self-motivation for continuous learning and improvement
  • Proven experience in driving high performance standards and engagement with excellent people management skills
  • Strong capability to handle difficult conversations and coaching conversations
  • Good communication and interpersonal skills with excellent command of written and spoken English, good command of spoken Chinese would be advantageous
  • Computer literacy e.g. Excel, PowerPoint, MS Word

Application Deadline: 5 December 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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