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Business Resilience Specialist

  • Airport Operations
  • Beijing, Mainland China
  • Cathay Dragon

Cathay Dragon, an affiliate member of oneworld, is a Hong Kong-based international airline, and a member of the Cathay Pacific Group. Established in 1985, the airline now operates a fleet of 19 A330-300s, eight A321s and 15 A320s providing quality passenger and cargo services. The airline's network covers 53 destinations across the Asia-Pacific region, including 23 in Mainland China.

Cathay Dragon operates about 400 flights a week to the Mainland, offering quality services to passengers around the region. The airline’s expertise has been recognised in its winning the Best Airline – China category for six consecutive years in the respected Skytrax passenger survey. It has also been voted "Best Regional Airline Asia" in the survey in 2011, 2013 and 2015, as well as “World’s Best Regional Airline” in 2010, 2011, 2013 and 2015. 

Cathay Dragon aims to ensure that its passengers’ in-flight experience is as enjoyable and as comfortable as possible. The influence of traditional Asian hospitality is felt on each Cathay Dragon flight through the personal service and attention to detail provided by dedicated and professional cabin staff. The airline is committed to continuous improvements in service to provide its passengers with an even more pleasurable and comfortable flying experience.

Notes:

  1. All China based positions are subject to local terms and conditions.
  2. Applicants must have the right to live and work in Mainland China. We are unable to assist applicants with visa or work permit applications.
  3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO

Purpose

To be the central co-ordination point for all Emergency and Accident (E&A) and business continuity capability and readiness in the region and to act as an extension of the Head Office GSORM / Business Resilience team.

To partner with the Regional General Manager, Regional Head of Airports China, Country Managers, Airport Operations Managers and Cargo Managers to ensure robust E&A and business continuity plans are in place at all locations and that there is regional and organisational alignment in planning and response

Key responsibilities and tasks

Planning and Coordination

  • Ensure that E&A plans conform to requirements established by the Group Crisis Management Manual and interim requirements issued by GSORM Business Resilience
  • Support the Regional General Manager (RGM) and the Regional Airport Manager (RAM) in ensuring that E&A plans are in place, are fit for purpose, practiced (and if necessary, executed) at locations in the region.
  • Support the RGM and RAM in ensuring that all regional business critical activities are identified and have the required suite of business continuity plans as per the Group Crisis Management Manual and interim requirements issued by GSORM Business Resilience.  This includes but is not limited to:
    • Loss of access
    • Loss of systems
    • Loss of supply
    • Shortage of employees
    • Event specific (for example, earthquake, civil unrest, marshal law)  
  • In coordination with GSORM Business Resilience, facilitate and/or participate in any Group level E&A and Business Continuity Plans exercises within the region
  • For new port start-ups or change of locations, as per the Group Crisis Management Manual, and interim requirements issued by GSORM Business Resilience, and new port start up guidelines,  assist the RGM, RAM (and delegates) to research, create, and document port E&A and business continuity plans in advance of the port’s opening date
  • Attend, facilitate and participate in any internal and external E&A related meetings, workshops or exercises at all locations in the region (as practical)
  • Attend and participate in Group E&A and Business Continuity Plan meetings, workshops, or exercises at designated locations as requested by GSORM Business Resilience (as practical)
  • As requested by the RGM, RAM (or delegates), - or as mandated by local law or regulations - coordinate with all relevant external agencies to ensure all E&A and Business Continuity Plan activities can be carried out effectively.  This includes but is not limited to Red Cross, interfaith agencies, airport authorities, handling agencies, local/federal government agencies and other support bodies
  • Represent Cathay and actively participate in all oneworld E&A and Business Continuity Plan planning activities and exercises to promote alignment in a joint alliance response in the region
  • Partner with GSORM Business Resilience to ensure all local E&A and business continuity plans meet or exceed all regional legal and statutory requirements
  • Ensure E&A and Business Continuity Plan organisational and operational consistency among business units in the region

Training

  • As per the Group Crisis Management Manual and interim requirements issued by GSORM Business Resilience, coordinate and deliver E&A and Business Continuity Planning training as required in the Region ensuring all corporate and local objectives are met
  • In coordination with GSORM Business Resilience, upon new port start-ups or any changes in location, management, or third party support, assist local management to conduct training, briefings and other educational and awareness sessions for all relevant stakeholders
  • As per the Group Crisis Management Manual and interim requirements issued by GSORM Business Resilience, ensure accurate training records and feedback are documented, maintained, and stored in appropriate and secured locations

Administration

  • Assist the Airport Operations Managers and Country Managers to source and purchase all necessary equipment and supplies for E&A and Business Continuity Planning readiness
  • In coordination with the Regional General Manager and Finance team, prepare and manage the regional E&A and Business Continuity Plan budget.  Process and ensure payment according to terms of any invoices and associated agreements for E&A and Business Continuity Plan preparation, testing, and execution
  • Support local teams  with E&A and Business Continuity Plan related updates (both live and post-event) to ensure they can communicate effectively with various audiences

Safety, Compliance and Quality

  • Assist the Regional General Manager, Regional Airports Manager and the and GSORM Business Resilience team to conduct Quality Control checks as required
  • Follow up to completion on any action items arising from Quality Control checks, Quality Audits and exercises to ensure a continuous improvement mindset and culture exists
  • Through training and quality control activities ensure all Cathay employees across the region are clear on their roles and responsibilities in a crisis / E&A event

E&A

  • Emergency and Accident and Crisis Response responsibilities as required

Key responsibilities and tasks

Qualifications

  • High School graduation

Knowledge, skills, training and experience

  • Familiarity with, or previous experience in, emergency response, business continuity, or related activities is strongly preferred
  • Strong knowledge of the aviation industry (and with preferably Airport experience/exposure)
  • Solid time management and co-ordination skills
  • Proven ability to multi-task
  • String stakeholder and relationship management skills
  • Project coordination and facilitation skills
  • Influencing and negotiating skills
  • Ability to work remotely, across time zones and across cultures
  • Proven ability to work under pressure
  • Excellent communication skills
  • Understanding of the Regulatory regime(s) where the Cathay Group operates

Cathay Dragon is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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