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Briefing Officer

  • Corporate Services
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Department: Inflight Service Delivery
Reports to: Assistant Manager Operations - KA

The Inflight Services Department is seeking a high caliber individual to join the Inflight Service Performance and Operations Team. This role will work with the team to oversee the daily operations of the Briefing Office for Cathay Dragon, acts as the liaison with Integrated Crew Management (ICM)/Crew Control on operations matters and management of cabin crew website.

Key responsibilities:

  • Manage daily operations of the Briefing Office
  • Liaise with internal team/department regarding Cabin Crew operational issues
  • Update pre-flight information and prepare flight documents for all flights
  • Supervise crew movement and to ensure cabin crew on schedule departure from KA House
  • Handle Operational enquiries and provide daily briefings for Cabin Crew
  • Provide daily and weekly disruption and administration reports
  • Manage and update Cabin Crew website
  • Prepare legal documents (General Declaration) for departing crew to clear immigration formality

Requirements:

  • Minimum HKCEE / DSE standard or equivalent qualifications
  • Minimum 2 years customer services-related work experience
  • Proficiency in MS Words and Excel
  • Able to work on shift and to work independently
  • Strong interpersonal and communication skills
  • Knowledge of cabin crew policies and dispatch procedures would be an advantage

Application deadline: 20 January 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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