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Baggage Services Officer

  • ASD - Airport Services Delivery
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    03 Oct 2022
Role Introduction

Reports to: Baggage Services Lead

HKIA baggage services team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.

Key Responsibilities

  • Deliver a seamless baggage experience to our passengers
  • Act as ambassadors greeting arrival passengers
  • Ensure any problems with baggage are dealt with quickly and with minimum disruption possible
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers
  • Trace missing baggage thoroughly
  • Arrange delivery of mishandled bags to passenger promptly
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up
Requirements

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight, weekend and public holidays)

Must have completed the COVID-19 vaccinations and obtain negative CNTS (Combined Nasal and Throat Swabs Test) result to comply with Airport Authority requirements for entering airport restricted area. This requirement may be subject to review and change from time to time by Airport Authority, for details, please refer to Press Releases, Media Centre - Hong Kong International Airport (hongkongairport.com).

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine.  Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Apply now