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Baggage Services Officer

  • Customer Service
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Department: Airports
Reports to: Supervisor - Baggage Services

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcome you to join our largest airport servicing team at Hong Kong International Airport.
The Baggage Services Team plays an important role in the airport operations. Our Baggage Services Officer plays a key role in service recovery to ensure that passengers’ problems with their baggage will be dealt with and act as an ambassador to greet and assist arrival passengers.

Key Responsibilities:

  • Deliver the service style of ‘Service Straight From the Heart’ to all customers
  • Offer alternative solutions to settle baggage claims and render assistance to all passengers
  • Trace missing baggage thoroughly
  • Arrange delivery of mishandled bags to passenger promptly
  • Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow up
     

Requirements:

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
  • Proficiency in spoken English and Cantonese. Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekend)

Successful applicants will enjoy the following:

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • Opportunities to work across different teams in Hong Kong International Airport
  • Comprehensive Insurance Scheme and Medical Coverage    
  • Staff and family concessional travel benefits


    Reminder to check email regularly as shortlisted candidates will receive invitations via email.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now