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B2B Portal Specialist

  • Sales and Distribution
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Reports to: Assistant Manager B2B Portals

Department: Sales and Distribution

The incumbent will be responsible for driving the best practice among ports on CXagents.com usage through communication with ports or agents, and maintain rich and updated content to drive agency sales. The incumbent will also be responsible for developing new booking capabilities and features in order to drive more sales through the platform, to achieve 1) reduced reliance on GDS and 2) promote self-service to agents.

Key Responsibilities

  • Drive best practices among ports on CXagents.com through regular communications.
  • Maintain rich and updated content to make CXagents.com the most effective communication and sales channels for travel agents.
  • Gather feedback from ports and agents to drive improvements on the portal.
  • Drive business cases to develop new booking capabilities on the portal.
  • Work with ports and IM to gather business requirements for any changes or enhancements on the portal.
  • Drive testing and implementation of the enhancement of the portal.
  • Review and analyse trends of various usage of the portal and identify areas of improvement & opportunities.

Requirements

  • Tertiary educated with minimum 3 years of relevant working experiences

  • Minimum 3 years of working experience and in-depth expertise in PSS (Amadeus Altea Reservation & Ticketing) domain.

  • Proven troubleshooting skills; ability to identify patterns and generate ideas

  • Airline or travel industry knowledge is highly beneficial

  • Solid software development skill is highly beneficial

  • Experiences in distribution channels in travel or aviation industry preferred

  • Good analytical skills

  • Good communications skills

Key Competencies

  • Analysis and Problem Solving
  • Commercial Acumen
  • Planning and Organising
  • Customer Focus
  • Continuous Improvement and Innovation
  • Teamwork and Building Partnership

Application deadline: 11 December 2018

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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