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Assistant Manager, Performance & Reward (Benefits Communication) (15-month contract)

  • Human Resources
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific

Reports to: Performance & Reward Manager (Benefits)

Department: People (PPL)

The jobholder is accountable for supporting the Performance and Reward Manager in the development and delivery of a suite of employee benefits to employees across both airlines in support of our Total Rewards Strategy through an effective communication strategy. These benefits include employee travel, RightChoice Flexible Benefits Programme, housing, pensions, education & scholarships, insurances, long service awards and other fringe benefits. The jobholder shall act as the subject matter expert for queries related to the team’s communication strategy on employee benefits. In addition, the jobholder is accountable for leading defined improvement projects and initiatives to improve the employee experience in the way services are delivered.

Key Responsibilities

  • Work with Performance & Reward (Benefits) team to plan and implement a clear communication strategy around Employee Benefits in support of our Total Reward Strategy for employees across both airlines
  • Prepare, execute and lead the Employee Benefits communication plan to support the roll out of benefit items to the wider employee group
  • Lead the development and communication of changes to employee benefits policies and guidelines
  • Prepare content, FAQs and LTT on employee benefits as required to support the promotion and roll out of employee benefits
  • Monitor sentiments / consolidate feedback related to employee benefits raised through internal communications channels, such as company newsletters, Yammer and other discussion forum, and prepare LTTs for management as required
  • Work closely with the wider Performance & Reward team, and other CoEs, People Communications team and department communications representatives as required
  • Manage the performance and maintenance of Travel Portal used by global employees and retirees
  • Work closely with colleagues in Global Business Services (GBS) and IT to ensure the Travel Portal is well maintained
  • Follow up on queries and complaints as required


  • Degree holder with at least 5 years’ relevant experience in HR, reward or employee benefits administration, or communications
  • Good verbal and written communication skills, with fluency in both English and Cantonese
  • Strong relationship management and influencing skills
  • Strong business acumen and change orientation
  • Strong time management, planning and organising skills
  • Change management experience advantageous
  • Strong service orientation, passionate about creating great customer outcomes
  • Experience working in a shared services environment advantageous
  • Proficient in systems use, ideally benefits systems, experience using Amadeus, CX/KA Passenger Services Systems advantageous

Key Competencies

  • Organisational Understanding
  • Communication
  • Analysis & Problem Solving
  • Teamwork & Building Partnerships
  • Customer Focus
  • Interpersonal Effectiveness

Application deadline: 1 January 2019

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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