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Assistant Manager Group Quality Assurance - Flight and Cabin

  • GSR - Group Safety & Operational Risk Mgt
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    02 Oct 2023
Role Introduction

Reports To: Group Quality Assurance Manager - Flight

Responsible for supporting, administering, implementing and maintaining an effective
quality assurance program across the Flight Operations and Inflight Services departments of the Cathay Pacific Airways and with relevant suppliers of operational services.

Key Responsibilities

Operational Quality System and Quality Assurance

  1. Conduct audits effectively, efficiently and according to documented procedures and planned schedule
  2. Act as a Lead Auditor and/or Auditor for Consolidated Port Audits, Internal Audits, Supplier Audits and Corporate audits as per qualification level, contributing to the number of audits as assigned by the relevant GQM, to meet the company, regulatory or IOSA requirements
  3. Assist the GQAMF/GQAMC in preparation for internal and supplier audits such as preparing the ISARP matrix, yearly schedule, checklist creation, etc
  4. Act as the Continuous Monitoring Inspection Inspector. Provide administrative support to CMI program
  5. Support the continued listing of the Cathay Group airlines on the IATA IOSA registry via focus on FLT, DSP & CAB IOSA disciplines
  6. Assist the GQAMF & GQAMC with the biennial IATA Operational Safety Audit (IOSA). This includes the ownership and assessment of operational activities to ensure ongoing conformance with the relevant IOSA standards, briefings of ground operations teams and production of the conformance report for the FLT, DSP and CAB disciplines
  7. Maintain accurate, up to date and complete audit records in RR-SMS Solution
  8. Provide periodic updates to management in relation to outstanding actions
  9. Review and provide recommendations on improving quality system performance and effectiveness
  10. Assist flight operations and inflight service delivery sections in preparation of documentation that forms part of the quality management system
  11. Support the GQMFC in preparation for and presentation of the annual Management Review with FOP, ISD & IOC GMs and the quality committee


  1. Support FOP,ISD & IOC quality and safety outcomes including implementation and monitoring of the relevant safety and quality activities and processes, to ensure ongoing compliance with all legal, regulatory and IOSA requirements, organisational standards and approved procedures.
  2. Maintain an accurate understanding of FOP,ISD & IOC AOC support activities and providing effective guidance and leadership at the working level.

Documentation and Records

  1. Coordinate and monitor documentation and records systems including format, distribution and revision control within FOP, ISD & IOC.
  2. Work with relevant functional areas and related sections in FOP,ISD & IOC to assist with documentation of all relevant FOP,ISD & IOC operations, processes, procedures and policies.

General Tasks

  1. Represent the Company and/or Department at relevant meetings in a professional and loyal manner.
  2. Assist in the response to a crisis involving the Cathay Group airlines as a member of the Care Team.
  3. Develop and maintain an effective relationship with the flight operations departments based on mutual trust and understanding, including participation in departmental management meetings.
  4. Deputize for the GQAMF/GQAMC as required.
  5. Extensive duty travel required to conduct audits or other company related tasks
  6. Coordinate various external and in-house training and maintaining training records for the Quality Flight and Cabin team.
  7. Adhere to company policies as published in the Cathay Group airlines intranet and in company manuals.

Education qualifications

  • Tertiary education or equivalent.

Professional qualifications (if applicable)

  • Lead Auditor qualifications.
  • Engineering/maintenance and/or Pilots license (current or in previous 5 years).
  • Dangerous Goods Awareness.
  • IATA Operational Safety Audit awareness.


  • 3-5 years operational experience in the airline industry, preferably in flight, cabin operations, dispatch, engineering.
  • 1-3 years in a management or supervisory role.
  • Adequate and appropriate safety and/or quality systems experience

Job related knowledge

  • Ability for good understanding of aircraft technical systems for aircraft operated by the Company.
  • Understanding of cabin operations or airline-related operational disciplines.
  • Understanding of cabin crew safety procedures.
  • Good understanding of commercial airline flight operations and/or dispatch operations. Sound understanding of Aviation regulatory frameworks and requirements.
  • Care Team training.

Skills and language requirements

  • Excellent command of both spoken and written English.
  • Excellent interpersonal and communication skills.
  • Strong problem solving and analytical skills.
  • Data and process literate.
  • Computer literate - Microsoft Office
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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