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Assistant Manager Global Airports Management and Support

  • Airport Operations
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline

Department: Airport Service Delivery

Reports to: Global Airports Management and Support Manager

The job holder will be responsible for the overall performance management of airports and head office support within regional remit. He/she will monitor customer experience metrics, on time performance (OTP), operational and safety metrics, resource, GHA management and budget.

Key Responsibilities

  • Maintain a close working relationship with Regional Head of Airports (RHoA) in managing outport airports
  • Manage a healthy relationship with outport airport management teams
  • ASD regional account manager for outport airports, as the prime contact point in ASD head office on any airport management issues
  • Monitor all customer and operational performance metrics and work with RHoA, Airport Operations Manager (AOM) on improvement plans
  • Work with RHoA and AOMs to ensure productivity improvements, manpower management and GHA performance
  • Ensure ports are delivering or exceeding customer experience metrics or targets and identify the areas for improvements in port performance together with outports
  • Work with the Subject Matter Expert (SME) in head office including other departments and outport to ensure the action plan in place are effective in improving outport performance
  • Share innovative ideas or best practices to assist the management of outports to improve performance
  • Organize and conduct regional airport meetings(at least twice a year), regular conference calls and visits to outport to ensure adequate engagements to outport airport teams from head office
  • Oversee and support manpower and resource planning at ports within remit
  • Participate in the outport airport recruitment selection process for frontline leaders, representing the airport head office
  • Maintain ACSSM with the latest airport customer service standards
  • Develop and upkeep computerized performance monitoring and analytical tool(s), include ensuring the accuracy of the data/database from various business units and providing insightful dashboard for performance improvement and strategic planning
  • Deputies Global Airports Management and Support Manager


  • University graduate or specialized training or equivalent with at least  2 years in a position to acquire both in-depth and broad levels of managerial or supervisory skills
  • Experience in and knowledge of HKG and outport airport operation knowledge
  • Strong analytical, numerical, and project management skills with competency in interpreting data into management information
  • Excellent communication and interpersonal skills with experience of working in a multi-cultural environment
  • Clear expression and presentation in communication and a strong influencer
  • Capable of making timely decision
  • Experience in working in a multi-cultural environment
  • Good communication skills with excellent command of written and spoken English
  • Ability to travel overseas extensively when required

Application deadline: 2 March 2021

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now