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Assistant Manager Digital Experience - Web

  • Technology
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline

Department: Customer Experience and Design
Reports to: Digital Experience Manager - Web & Membership

The job holder is responsible and accountable for the CX branded website roadmap and delivery pipeline.

Key Responsibilities

  • Accountable for the CX branded website roadmap and delivery pipeline to design the features and functionalities of the website
  • Design information architecture and website content pages/templates
  • Monitor website loading performance and customer engagement on website across all markets
  • Work with other departments and outports to support any commercial or marketing related activities requiring website content or pages
  • Understand and monitor new trends and technologies


  • Bachelor degree in Business, Computer Science or related subjects with minimum 5 years of relevant experiences
  • Strong e-commerce background in driving user engagement and conversion across online channels
  • Ability to design clean and logical information architectures
  • Understanding of Search Engine Optimisation concepts, compliance requirement and website standards
  • Advanced understanding of Scrum and Agile methodologies
  • Knowledge of or experience in usability and UX/UI design
  • Able to generate insights and understand trends from data analysis
  • Knowledge of HTML and JavaScript would be preferable
  • Good command of spoken and written English, Mandarin and Cantonese

Application deadline: 21 February 2021

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Apply now