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Reports To: Head of Digital Experience, Strategy & Design
We are looking for an energetic team player with experience in digital experience strategy and design to join our team and help Cathay deliver on our ambitious goal of becoming one of the world’s great service brands, known for great digital experiences.
Leveraging your digital strategy skills and applying a customer-centric, data-driven approach, this role will work with a variety of stakeholders from several business units - UI/UX designers, digital product teams and Brand, Marketing and Insights teams – to manage assigned digital experience projects which support of one or more of our growth priorities across our Travel, Lifestyle or Cargo business lines.
As a change agent, you will support our team in championing a customer-centric approach to digital experience strategy and design, and challenge design concepts, assumptions & positions with alternatives based on industry best practice and future trends.
You will work horizontally with the Digital Experience Product Management team, the Customer Experience and Design (CED) department, Brand, Insights and Marketing (BIM) and business unit stakeholders to ensure we launch digital experiences which meet the company’s transformative goals. You will be creative, pragmatic and agile, balancing digital experience design excellence with project delivery.
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