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Assistant Manager Digital - Customer and Retail

  • DGT - Digital
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    03 Oct 2023
Role Introduction

Reports to: Digital Manager Customer and Retail

  • Assist or lead the team for the formulation of strategic vision and digital platform roadmap, translate business requirements into technology requirements, coordinate testing internally and externally with partners, prepare business readiness on production release, etc in order to ensure our leading travel and lifestyle loyalty reward touchpoints optimized to support omni-channel strategies. 
  • Act as a central point of contact for digital technologies that drive the entire ecommerce lifecycle, providing consulting/governance and subject matter expertise for the business. 
  • Anticipate bottlenecks, mitigate project risks, quantifies the impact of making trade-offs, and balances business needs against technical or platform constraints. 
  • Be accountable for end to end development cycle (including operational/production support) for the ecosystem in ensuring high availability of the business capabilities and will also influence continual improvement practices through collaboration with other technology teams including third party digital partners. 
  • Support the team and Manager in vendor management, project planning on resources and budget, reporting to ensure successful project delivery through the agile approach.
Key Responsibilities

  • Manage, plan and increases the effectiveness and efficiency of digital solutions through improvements to each features and consideration on proper integration with different systems/touchpoints by coordinating and communicating with IT and business users. 
  • Play a significant role in long term planning and platform roadmaps based on business direction and customer experience by collaborating with IT to drive business and technology innovation to achieve business unit’s goals. 
  • Coordinate and clarify the business ideas, propositions and features with business users for each release, and assist in problem solving by providing recommendations
  • Work with IT and 3rd party vendors to identify technical solutions. Manage the end to end user story details for development.
  • Ensure requirements/user story are prioritized as planned before handling over to IT for development and delivery. 
  • Ensure the features are ready for release on schedule by closely communicating with relevant teams on development readiness
  • Keep managing all business and technical process and procedure changes are completely worked out after project implementation and manage the production support with relevant teams after release
  • Keep abreast of the latest trends in technology to identify marketing solution through new applications and digital initiatives

  • University degree in Business, Information Technology, Computer Science or related discipline 
  • Minimum 3 year’s relevant experience in project implementation or product management, with focus in eCommerce platform 
  • Good background of project coordination, technical solution delivery or application development management with the ability to work collaboratively across business teams,  technical teams, UAT teams and external partners 
  • Ability to analyze information, understand business requirements and rule descriptions 
  • A highly motivated, dynamic and innovative team player with excellent interpersonal, communications, organizational and problem solving skills 
  • Independent, detail-oriented, multitask and able to work under pressure to meet deadline 
  • Polished communication skills in both written & spoken English and Chinese, Mandarin 
  • Experience in loyalty industry and e-commerce is a definite advantage 
  • Knowledge of Agile Scrum and Customer Centric design process will be an advantage
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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