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Area Cargo Manager Malaysia

  • Operations and Cargo
  • Kuala Lumpur, Malaysia
  • Cathay Dragon

Reports to:      Regional Head of Cargo / Country Manager

Job Level:       C


The purpose of this role is to lead, develop and execute the cargo commercial strategies for the area in order to surpass revenue targets and commercial Key Performance Indicators and drive service standards whilst ensuring absolute compliance with safety and operational standards.


Key Responsibilities:


  • Develop Cargo Business Plan in alignment with Head Office cargo strategies and specified Key Performance Indicators
  • Lead the team to achieve revenue budget and targets
  • Ensure that teams hunt for new revenue generation streams
  • Lead the team to provide superb sales customer services in all customer touch points to drive premium selling rates and regular business
  • Provide regular updates to Head Office / Regional teams on key local cargo market information and changes of competitive landscape
  • Take the lead to regularly review commercial and operational work processes to continuously drive efficiency improvement to benefit customers and the Company
  • Ensure active management of supplier relationships to ensure Service Level Agreements are adhered to and costs are managed
  • Develop and maintain positive relationships with local Civil Aviation Department and various applicable regulatory bodies to enhance the overall interests of the Company
  • Establish and manage relationships with shippers, key industry and trade partners, and associations so that Company interests are well represented
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Conform to the required safety and security standards, and achieve all company, local, international aviation, authority and legal requirements
  • Ensure all cargo operations activities run smoothly and effectively
  • Assist to formulate policy and procedures to react to the ever changing operations and commercial environment and keep track of the effectiveness of the policies and procedures
  • Monitor and assess the performance of service providers against Service Level Agreements and take remedial action as required



  • University degree (or tertiary equivalent) preferably with a logistics, sales and marketing or business discipline
  • Minimum 10 years’ experience in cargo, sales and marketing or an airline or related industry, of which at least 5 years in a management role
  • Knowledge of, and experience in the cargo/freight forwarding environment is a distinct advantage
  • Proven success in building, maintaining and leading teams across multiple locations and multi-cultural backgrounds
  • Established track record in meeting or exceeding sales and revenue targets
  • Demonstrable ability in successful business relationship building
  • Strong people and problem-solving skills
  • Leads, embraces and adapts to constant change
  • Must have the legal right to live and work in Malaysia


Closing date for this application: 09 December 2018


Apply now