Airport Experience Recruitment (Customer Service)

Department: Airports
Reports to: Supervisor
 

If you have experience working at the airport and hold a strong passion in providing great customer experience, come and join the largest airport servicing team at HKIA. We offer world-class training, coaching and support throughout your career journey, and a flexible roster to suit your lifestyle. This is a great way to further develop your career!

With all these you need, we trust that you can create a memorable Life Well Travelled experience for yourself and our passengers.

Key Responsibilities:

• Be the brand representative to provide great customer services at the airport, Hong Kong or Kowloon AEL station, and designated pre-flight registration locations
• Deliver a seamless airport experience to our passengers from check-in to boarding
• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
• Opportunities to assist some behind-the-scene operations tasks
• Prepare flight related documentations to ensure safe and an on-time operations

Requirements:

• At least 6 months of experience working at the airport
• Permanent Hong Kong resident status
• Minimum age of 18
• Minimum pass rate in 5 HKCEE/HKDSE subjects including English Language; or equivalent
• Proficiency in spoken English and Cantonese. Mandarin is an advantage
• Flexibility to work on shift schedules (including overnight and weekends)
   

Successful applicants will enjoy the following:

• Roster based on a 5-day working week with flexible shift patterns
• World-class training, coaching and support throughout your career
• Opportunities to work across different teams in Hong Kong International Airport
• Comprehensive Insurance Scheme and Medical Coverage    
• Staff and family concessional travel benefits

Reminder to check email regularly as shortlisted candidates will receive invitations via email.

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.