For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: firstname.lastname@example.org
Cathay Pacific celebrates its 76th anniversary this year. We are looking for people who have a strong sense of self-development, and have aspirations to proactively seek the opportunity for possible rotations in different aspects of airline business of airports, cargo, and passengers over a career.
We are currently opening three roles where employees could rotate through within Japan. After completing all the selection process, successful candidates will be offered one of the following positions based on their attributes and performance they demonstrated during the process.
Hiring positions (Location):
1. Cargo Services Officer (Narita)
The successful candidates will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Pacific service levels and regulatory requirements. They will also provide support to port management to drive service excellence while also ensuring the highest standards of safety.
2. Customer Services Agent (Narita)
Customer Services Agents will carry out the day-to-day assigned duties and support overall operations to run smoothly and efficiently, and to conform to safety and security requirements. They also deliver the best possible customer service to ensure our customers always feel special, valued and recognised regardless of circumstance.
3. Customer Care Agent (Tokyo)
Customer Care Agents are expected to achieve the highest customer service standards when servicing and selling to customers, and build strong relationship with them as well as generating revenue through direct channels. They also interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
Employment Conditions: Full time / Contract
Selection process (online with Microsoft Teams):
Outstanding Product and Services
People and Team
Cost Efficiency and Productivity
Safety First, Quality Always (at operation team)
Operational Excellence (at operation team)
Crisis Management Capability and Preparedness (at operation team)
Application deadline: 28 July 2022 (Thu), 3:00PM
Date of Join: 1 October 2022
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.