Department: Global Contact Centres
Reports to: Customer Contact Lead
If you are passionate about providing great customer service and you’re interested in joining one of the world’s great airlines, an exciting opportunity now exists in Cathay Pacific’s Global Contact Centre.
As a Customer Contact Specialist, you will help improve the travel experience of Cathay’s customers, through providing excellent teleservices, such as reservation, after sales support and enquiry handling round the clock.
You will get extensive training, individual coaching, mentoring and support from experienced colleagues to help you succeed.
What you’ll be doing:
We’ll provide you with:
Job Requirements :
If you meet the requirements below, we’d love to hear from you!
Please visit https://careers.cathaypacific.com/our-teams/customer-service-in-the-air-and-on-the-ground to find out more about this role!
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.