Senior Solution Lead – Fraud Risk Management
Role Introduction
Reports to: Head of IT Solutions – Customer and Commercial
Join Cathay as a Senior Solution Lead – Fraud Risk Management in our Customer and Commercial Solution Centre. In this role, you will design and deliver advanced IT solutions that protect customer loyalty and membership and digital customer experience platforms, ensuring secure and seamless experiences across our global network.
You will lead technical delivery, leveraging AI and cutting-edge technologies to prevent fraud, safeguard data integrity, and optimize customer trust. Collaborate with diverse teams to integrate robust risk controls into customer platforms while driving innovation and efficiency.
Thrive in a dynamic, agile environment that values teamwork, progressive thinking, and continuous learning. Our internal mobility program offers exciting career growth opportunities.
Shape the future of secure digital experiences and help us deliver on our brand promise by empowering our Customer and Commercial teams worldwide.
Key Responsibilities
- Lead end-to-end technical delivery for Fraud Risk Management solutions within customer loyalty and membership platforms and payment
- Design and implement fraud prevention strategies using advanced IT systems and AI technologies
- Collaborate with business stakeholders to align fraud risk controls with customer experience goals
- Integrate fraud detection tools into customer platforms to ensure seamless and secure transactions
- Drive innovation in fraud risk management through automation and predictive analytics
- Ensure compliance with regulatory standards and internal security policies
- Manage vendor relationships and evaluate third-party fraud prevention solutions
- Support system performance and implement continuous improvements for fraud detection accuracy
- Provide technical leadership and mentorship to Solution Lead and Solution Analysts
- Support incident response and root cause analysis for fraud-related issues
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s preferred
- Minimum 8 years of experience in IT solution delivery, with at least 3 years in fraud risk management/ membership or payment fraud
- Strong knowledge of fraud detection technologies, AI/ML models, and data analytics
- Proven experience in designing secure customer-facing platforms for loyalty or membership programs and payments
- Familiarity with regulatory compliance frameworks and data protection standards
- Excellent problem-solving skills and ability to manage complex technical projects
- Strong stakeholder management and communication skills across global teams
- Experience with cloud platforms (AWS, Azure) and enterprise architecture principles
- Ability to thrive in an agile environment and lead cross-functional teams
- Certification in cybersecurity or fraud risk management is a plus
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
