Solution Analyst – Subsidiaries
Role Introduction
Reports to: Solution Lead
This position sits within the Information Technology (IMT) Department Subsidiary Solution Centre, specifically Vogue Laundry, one of our subsidiaries, which provides a seamless laundry experience designed to meet the highest standards of reliability and quality.
The Subsidiary Solution Centre is committed to delivering innovative, scalable, and secure technology solutions that enhance member engagement, streamline loyalty operations, and enable data-driven personalization throughout the customer lifecycle.
As the Solution Analyst, you will play a crucial role in translating business requirements into functional and technical specifications. You will work closely with both internal and external stakeholders to drive the end-to-end solution development of software applications, ensuring the delivery of high-quality, user-friendly applications which reflect Cathay’s vision to becoming one of the world’s greatest service brands.
Join our Subsidiary Solution Centre and leverage your technical expertise to help deliver on our brand promise and drive organizational success.
Work location: Yuen Long Industrial Estate
Key Responsibilities
- Analyze requirements and evaluate solution options from a system perspective
- Provide expertise during solution design to ensure high-level decisions are feasible
- Convert, align, and map requirements into detailed functional and technical specifications
- Ensure thorough documentation and traceability of requirements for software projects
- Support the development and refinement of technical specifications
- Perform hands-on technical development, implementation, and level 2/3 production support
- Review and oversee vendor development and implementation work as needed
- QA all solution components to ensure compliance with requirements and standards
- Stay updated on business strategy, plans, and industry trends
- Define infrastructure standards, maintain system documentation, identify automation opportunities, and support testing and change management
Requirements
- A minimum of 6 years of IT with at least 3 years in application development and support; Tertiary qualifications are essential
- Working expereince in IT infrastructure and operations is required
- Experience in business analysis, including requirements gathering and stakeholder engagement
- Work experience in cloud platforms (Azure, AWS), virtualization technologies (VMware, OpenShift), database management (MySQL, MSSQL, PostgreSQL), and operating systems (Windows, Linux) is preferred
- Experience in project management for application upgrades and digital transformation initiatives will be a plus
- Familiarity with Agile and Waterfall methodologies
- ITIL certification and Cisco certifications (e.g., CCNA, CCNP) are preferred
- Well-developed analytical, problem-solving, and decision-making skills, leveraging both logic and creativity; strong troubleshooting skills; ability to identify patterns and generate ideas
- Good understanding of technology concepts, trends and capabilities
- Effective verbal and written communication skills
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
